Last Updated: October 16, 2023
At 22Codes, we value customer satisfaction and are committed to providing transparency regarding our refund policies. This Refund Policy outlines the procedures for refund requests and the eligibility criteria for refunds for both Envato sales and web development services.
Envato Sales Refund Policy
If you have purchased any of our products through Envato Market, including JavaScript applications, Svelte apps, web games, or other digital items, please note the following refund policy:
Refund Period: Envato offers a refund period of 30 days from the date of purchase.
Eligibility: Refunds are available if the item is not as described, does not function as advertised, or if you encounter technical issues that prevent you from using the item as intended. Additionally, refunds are not available if you have downloaded the item.
How to Request a Refund: To request a refund for an Envato purchase, please visit the Envato Help Center and follow the provided instructions.
Web Development Services Refund Policy
If you have engaged 22Codes for web development services, including customization, setup, or large projects related to PHP WordPress themes and plugins, please refer to the following refund policy:
Refund Period: Refund requests for web development services must be made within 7 days from the date the project has commenced or the service has been delivered, whichever comes first.
Eligibility: Refunds for web development services are considered on a case-by-case basis. Eligibility depends on factors such as the scope of work, project milestones, and client requirements. Full or partial refunds may be issued, minus any work already completed.
Communication: We encourage open and effective communication between our clients and us throughout the project. If there is a lack of communication from the client for an extended period after starting the project, we reserve the right to close the project. In such cases, there may be no refund for paid milestones, as our team has allocated resources and time to the project based on the initial agreement.
Change of Mind: If a client initiates a project with us and subsequently changes their mind before significant work has been completed, a percentage-based refund may be provided. The percentage refunded will be determined on a case-by-case basis, taking into account the project’s progress and incurred costs. We aim to provide fair refunds that consider both the client’s needs and our work completed up to that point.
How to Request a Refund: To request a refund for web development services, please contact our Customer Support with details about your project, the reason for your refund request, and any relevant communication between you and our team.
Changes to Our Refund Policy
We reserve the right to update or modify our refund policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions or concerns about our Refund Policy or need to request a refund, please visit our Contact Us page to get in touch with us.